This Refund and Return Policy applies to all purchases on craftingismyhobby.com, a digital store offering cross stitch patterns (PDF files). As our products are digital downloads, we do not offer physical returns or exchanges. All sales are final once the download is provided, but we provide refunds under specific conditions outlined below
- Eligibility for Refunds Refunds are only available within 7 days of purchase if the product file is defective (e.g., corrupted PDF) or not delivered due to a technical error on our end. Incomplete downloads due to user error (e.g., internet issues) are not eligible. Refunds do not apply to patterns used or modified by the customer.
- Process for Refunds to request a refund, contact us at [your email address] with your order number, purchase date, and reason within 7 days. If approved, we will process the refund via PayPal to your original payment method within 5-10 business days. PayPal fees (if any) are non-refundable.
- No Returns for Digital Products Cross stitch Patterns are non-returnable as they are instantly accessible digital files. You agree to this upon purchase.
- Google AdSense and Site Usage this policy does not cover issues related to Google AdSense ads on the site, such as ad clicks or third-party content. AdSense is used solely for site support and does not affect product purchases or refunds.
- Changes to Policy We reserve the right to update this policy; please check this page regularly. This policy is governed by Indonesian law.
For any questions, email na@craftingismyhobby.com. Thank you for shopping with us!